Shipping policy

EVALOR Shipping Policy

Effective Date: August 3, 2026

EVALOR provides complimentary standard shipping throughout the United States. This Shipping Policy explains order processing, delivery estimates, tracking, address requirements, shipping delays, and how delivery issues are handled.

This policy should be read together with the:

• EVALOR Returns & Exchanges Policy
• EVALOR Limited Lifetime Warranty
• EVALOR Terms of Service
• EVALOR Privacy Policy

1. Free United States Shipping

EVALOR offers free standard shipping on every eligible order delivered within the United States, with no minimum purchase requirement.

Free standard shipping applies to addresses served by our available carriers, including:

• All 50 states
• Washington, D.C.
• Alaska
• Hawaii
• Residential and business addresses
• P.O. boxes when supported by the selected carrier
• APO, FPO, and DPO military addresses when supported by the selected carrier

Shipping to U.S. territories is also complimentary when the address is accepted by the available shipping service at checkout.

Free shipping applies to the original outbound shipment only. It does not automatically include:

• Customer-requested expedited shipping
• Return shipping
• Preference-based exchanges
• Thirty-day size-exchange return shipping
• International duties or fees
• Reshipment caused by an incorrect or incomplete address

Return and warranty shipping responsibilities are explained in the applicable EVALOR Returns & Exchanges Policy and Limited Lifetime Warranty.

2. Order Processing Time

Most in-stock orders are processed within 1–3 business days after payment is successfully completed.

Business days are Monday through Friday, excluding federal holidays and days on which EVALOR or the applicable shipping carrier is closed.

Processing time is separate from transit time. An estimated delivery period begins after the order has been processed and transferred to the carrier.

Orders placed after normal business hours, on weekends, or on holidays generally begin processing on the following business day.

3. Estimated Standard Delivery Time

After an order has shipped, standard delivery within the United States generally takes approximately:

3–7 business days

This is an estimate rather than a guaranteed arrival date.

Delivery may take longer for:

• Alaska and Hawaii
• Military addresses
• P.O. boxes
• U.S. territories
• Rural or remote locations
• Customized or engraved products
• Preorders
• Carrier disruptions
• Severe weather
• Holidays and high-volume periods

The delivery estimate shown during checkout, in an order confirmation, or on the tracking page may be updated as the carrier processes the package.

4. Processing and Delivery Are Separate

An estimate such as “3–7 business days” describes carrier transit after shipment unless the website clearly states otherwise.

For example:

1–3 business days for processing
plus
approximately 3–7 business days for standard delivery

Customers should consider both periods when estimating when an order may arrive.

5. Expedited Shipping

EVALOR may offer expedited shipping at checkout when available.

Any expedited rate displayed at checkout is optional and is paid by the customer. Selecting expedited transportation does not necessarily shorten:

• Order-processing time
• Product-production time
• Engraving time
• Customization time
• Fraud-review time

Expedited shipping charges are generally nonrefundable unless:

• EVALOR shipped the wrong product;
• EVALOR failed to use the purchased shipping service;
• The refund is required by law; or
• EVALOR agrees otherwise in writing.

Carrier service guarantees, when applicable, are governed by the carrier’s terms and exclusions.

6. Order Confirmation

After an order is submitted, the customer should receive an order-confirmation email at the address entered during checkout.

The order confirmation acknowledges that EVALOR received the order. It does not necessarily mean that:

• The order has shipped;
• The payment has passed all verification;
• Inventory has been finally allocated; or
• A requested customization has been approved.

Customers should review the confirmation promptly and contact EVALOR if any information appears incorrect.

7. Shipment Confirmation and Tracking

When an order ships, EVALOR will generally send a shipment-confirmation email containing tracking information.

Tracking information may take up to 24–48 hours to display movement after the label is created or the package is transferred to the carrier.

Customers can follow the shipment through:

• The shipment-confirmation email
• The applicable carrier’s tracking system
• The Shopify order-status page
• The Shop app, when available

A shipping-label notification does not always mean the carrier has completed its first physical scan.

8. Shipping Carriers

EVALOR may use carriers and delivery partners such as:

• United States Postal Service
• UPS
• FedEx
• Another reputable regional or national carrier

The carrier may be selected based on:

• Destination
• Package value
• Delivery speed
• Package dimensions
• Service availability
• P.O. box or military-address compatibility
• Security considerations

Customers cannot always select a specific carrier for free standard shipping.

9. Signature Confirmation

EVALOR may require an adult or direct signature for higher-value orders, replacement shipments, addresses with prior delivery issues, or orders that otherwise present an elevated risk of loss.

When a signature is required:

• Someone must be available at the delivery address;
• The carrier may attempt delivery more than once;
• The package may be held at a carrier location;
• Identification may be required for pickup.

Failure to accept or collect a signature-required shipment may result in the package being returned to EVALOR.

10. Accurate Shipping Information

Customers are responsible for entering a complete and accurate delivery address during checkout.

Before submitting an order, verify:

• Recipient’s full name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP code
• Country
• Telephone number, when requested
• Email address

EVALOR is not responsible for avoidable delays caused by inaccurate, incomplete, or outdated information supplied by the customer.

11. Address Changes

Contact EVALOR immediately if an address needs to be corrected.

EVALOR cannot guarantee that an address can be changed after an order has entered processing or shipment.

For security reasons, EVALOR may require:

• Identity verification
• Payment verification
• Cancellation and replacement of the original order
• Written confirmation from the purchaser

Once a package has been transferred to the carrier, EVALOR might not be able to redirect it.

Any carrier fee or additional shipping expense caused by a customer-requested address correction may be charged to the customer where permitted by law.

12. Incorrect or Incomplete Addresses

When a package is delayed, misdirected, or returned because the customer supplied an incorrect or incomplete address, EVALOR may require payment of the actual reshipping cost before sending it again.

When an eligible refund is requested instead, EVALOR may deduct nonrecoverable expenses such as:

• Return-to-sender charges
• Carrier address-correction fees
• Duties or customs fees
• Additional transportation charges

No deduction will be made where the address problem resulted from an EVALOR error or where applicable law provides otherwise.

13. Refused and Unclaimed Deliveries

Refusing a delivery does not automatically cancel an order or guarantee a full refund.

Packages may be returned to EVALOR when they are:

• Refused
• Unclaimed
• Not collected from a carrier location
• Undeliverable
• Rejected because duties or fees were not paid
• Returned after unsuccessful signature attempts

Once the package is returned and inspected, EVALOR will determine eligibility under the Returns & Exchanges Policy.

Actual carrier charges and other nonrecoverable expenses may be deducted from an approved refund when permitted by law.

Engraved, customized, final-sale, worn, or otherwise ineligible products do not become returnable merely because delivery was refused.

14. Preorders, Backorders, and Made-to-Order Products

Preorder, backordered, engraved, customized, or made-to-order products may require additional processing time.

When a product has an extended estimated shipping period, that information may be disclosed:

• On the product page
• During checkout
• In the order confirmation
• In a separate customer communication

When an order contains both ready-to-ship and delayed products, EVALOR may:

• Hold the complete order until all products are ready; or
• Ship the available products separately.

EVALOR will not charge additional standard U.S. shipping merely because it chooses to divide an order into multiple shipments.

15. Split Shipments

Products from one order may arrive in separate packages.

When an order is split:

• Each shipment may have a separate tracking number;
• Packages may arrive on different dates;
• No additional standard domestic shipping charge will be added.

A missing product should not be reported as lost until the customer confirms whether a separate tracking number was issued.

16. Shipping Delays

Delivery estimates are not guaranteed unless EVALOR expressly states that a specific service or date is guaranteed.

Delays may occur because of:

• Severe weather
• Natural disasters
• Carrier congestion
• Holiday volume
• Labor interruptions
• Customs processing
• Government action
• Public emergencies
• Incorrect addresses
• Security screening
• Transportation disruptions
• Supply-chain interruptions
• Events beyond EVALOR’s reasonable control

If EVALOR learns that it cannot ship within the promised timeframe, it will communicate the delay and provide the options required by applicable law, which may include consenting to the revised timeframe or canceling the unshipped merchandise for a prompt refund.

17. Order Cancellations Before Shipment

Customers should contact EVALOR immediately when requesting cancellation.

EVALOR cannot guarantee cancellation after an order has:

• Entered processing
• Been packaged
• Been engraved or customized
• Entered production
• Received a shipping label
• Been transferred to a carrier

When an eligible stock order has already shipped, the customer must generally receive the package and request a return under the Returns & Exchanges Policy.

Customized or engraved orders may become noncancelable once work begins.

18. Packages Lost in Transit

A package may be considered potentially lost when:

• Tracking stops updating for an unusual period;
• The estimated delivery window has passed substantially;
• The carrier confirms that the package cannot be located; or
• The shipment is otherwise determined to be lost.

Contact EVALOR at hello@shopevalor.com with:

• Order number
• Tracking number
• Purchaser’s name
• Shipping address
• Description of the issue

EVALOR may open a carrier investigation before issuing a replacement or refund.

Customers must reasonably cooperate with requests for:

• Address confirmation
• Written statements
• Carrier forms
• Identification
• Additional information

When the carrier confirms that a package was lost before delivery, EVALOR will provide an appropriate resolution, which may include replacement, store credit, or refund, subject to product availability and applicable law.

19. Tracking Says Delivered, but the Package Is Missing

When tracking shows “Delivered” but the package cannot be located, the customer should first:

1. Verify the full shipping address.
2. Check the mailbox, porch, side door, garage, parcel locker, reception desk, and other delivery locations.
3. Ask household members, neighbors, building staff, or front-desk personnel.
4. Allow up to one additional business day because some packages are scanned shortly before actual delivery.
5. Contact the carrier for delivery-location information.

If the package remains missing, contact EVALOR promptly, preferably within seven days of the delivery scan.

EVALOR may request:

• Confirmation of the delivery address
• Carrier case number
• A signed non-receipt statement
• Identification
• A police report in circumstances reasonably indicating theft
• Other information needed to investigate the claim

EVALOR will review the circumstances and applicable carrier information before determining the appropriate resolution. Nothing in this section limits rights that cannot legally be waived.

20. Stolen Packages

EVALOR is not able to guarantee the security of a package after delivery.

However, when a customer reports suspected theft, EVALOR will reasonably review:

• Carrier delivery confirmation
• Delivery photograph or location
• Signature records
• Address accuracy
• Order history
• Carrier investigation results
• Other relevant evidence

A replacement or refund is not automatic when a carrier confirms delivery, but EVALOR will consider the complete circumstances and applicable law.

Customers are encouraged to use a secure delivery address and monitor tracking for higher-value orders.

21. Damaged Packages or Products

Inspect the package and product promptly after delivery.

When a product arrives damaged, contact EVALOR as soon as reasonably possible and provide:

• Order number
• Photographs of the shipping box or mailer
• Photographs of the interior packaging
• Photograph of the shipping label
• Clear photographs or video of the damaged product
• Description of what was received

Keep all packaging, labels, inserts, and damaged components until EVALOR confirms they are no longer needed.

EVALOR may require the product and packaging to be returned before issuing a replacement or refund.

Damage caused after delivery may be evaluated under the EVALOR Limited Lifetime Warranty rather than treated as shipping damage.

22. Missing or Incorrect Products

Contact EVALOR promptly when an order contains:

• The wrong product
• The wrong ring size
• The wrong finish
• An incorrect engraving
• A missing product
• An incomplete shipment

Do not use, alter, engrave, resize, or dispose of the item before receiving instructions.

When EVALOR confirms a fulfillment error, it will provide an appropriate remedy and pay reasonable standard shipping costs necessary to correct the error.

23. Returns and Size Exchanges

Free standard U.S. shipping does not change the shipping responsibilities under the Returns & Exchanges Policy.

For an ordinary return or thirty-day size exchange:

• The customer is responsible for the cost and risk of returning the original ring.
• For one approved thirty-day size exchange, EVALOR pays standard U.S. shipping for the replacement ring.
• Original shipping charges for optional expedited services are generally nonrefundable.

Customers must obtain return instructions before mailing a product.

24. Warranty Shipping

Shipping responsibilities for warranty claims are governed by the EVALOR Limited Lifetime Warranty.

Under the current warranty structure:

Approved First-Year Claim

• EVALOR may provide a prepaid domestic return label when inspection is required.
• EVALOR pays standard domestic shipping for an approved replacement.

Lifetime Structural-Breakage Claim

• The customer pays to send the original broken ring and recoverable pieces to EVALOR.
• EVALOR pays standard domestic shipping for the approved replacement.

The original ring must be returned when required before a warranty replacement is issued.

25. International Shipping

Free shipping applies to eligible United States addresses.

If international shipping is available at checkout:

• Shipping charges will be displayed before purchase.
• Delivery times may vary significantly.
• Customers may be responsible for import duties, taxes, tariffs, customs fees, and brokerage charges.
• Customs authorities may delay or inspect shipments.
• EVALOR cannot declare a false value or mark a commercial purchase as a gift.

International duties and taxes collected by carriers, customs authorities, or governments are generally not refundable by EVALOR.

26. Delivery Estimates and Special Events

Customers ordering for a wedding, anniversary, birthday, holiday, deployment, or other deadline should order early.

EVALOR does not guarantee arrival before a special event unless a specific guaranteed delivery commitment has been confirmed in writing.

EVALOR is not responsible for indirect or consequential costs arising because an order did not arrive before a particular event, except where liability cannot legally be limited.

27. Fraud Prevention and Shipping Holds

EVALOR may temporarily hold an order for payment or identity verification.

Verification may be requested when an order involves:

• A billing and shipping-address mismatch
• Unusual purchasing activity
• A high order value
• Multiple failed payment attempts
• A freight-forwarding address
• Suspected unauthorized payment
• Another elevated fraud indicator

A verification hold may extend processing time.

EVALOR may cancel and refund an order when required verification is not completed or when evidence reasonably indicates fraud.

28. Policy Updates

EVALOR may update this Shipping Policy for future orders.

The shipping terms applicable to an order will generally be those in effect when the order was placed, except when:

• Applicable law requires otherwise; or
• EVALOR voluntarily provides more favorable treatment.

Changes will not retroactively remove rights already attached to a completed purchase.

29. Statutory Rights

Nothing in this Shipping Policy limits or excludes consumer rights that cannot legally be waived.

When applicable law provides greater protection than this policy, the applicable legal requirements will control.

30. Contact EVALOR

Questions or shipping concerns should be directed to:

EVALOR Customer Care
Email: hello@shopevalor.com
Mailing Address: P.O. BOX 2452 Anaheim, CA 92814
Website: SHOPEVALOR.COM

Please include the order number and tracking number when contacting us about an existing shipment.