Refund policy

EVALOR Returns & Exchanges Policy

Effective Date: August 3 2026

EVALOR wants every customer to feel confident in their purchase. Eligible products may be returned or exchanged under the conditions described below.

This Returns & Exchanges Policy is separate from the EVALOR Limited Lifetime Warranty. Returns and exchanges address fit, preference, and unused merchandise during the initial return period. Product wear, manufacturing issues, and structural breakage are handled under the warranty.

1. Return Period

Eligible products may be returned for a refund or exchange when the request is submitted within 30 calendar days after the order is marked delivered by the shipping carrier.

The product must be received by EVALOR in an eligible condition before a refund or exchange is approved.

Requests submitted after the 30-day period are not eligible for a standard return or exchange. A product with a possible manufacturing issue or covered structural failure may still qualify under the separate EVALOR Limited Lifetime Warranty.

2. Return Eligibility

To qualify for a return, the product must:

  • Have been purchased directly from SHOPEVALOR.COM or another authorized EVALOR sales channel
  • Be returned within the applicable 30-day period
  • Be unworn, unused, unaltered, and undamaged
  • Be free from scratches, scuffs, dents, discoloration, fragrance, residue, or other evidence of use
  • Include all reasonably available original packaging, inserts, accessories, and promotional items
  • Be accompanied by a verifiable order number or proof of purchase
  • Not be engraved, personalized, customized, or otherwise identified as nonreturnable

A ring may be briefly tried on indoors to determine fit. Wearing it for daily activities, work, exercise, swimming, bathing, or extended periods makes it ineligible for a standard return.

EVALOR reserves the right to inspect every returned product before approving a refund or exchange.

3. Refunds

An eligible return may be refunded to the original payment method.

Once the returned product has been received, inspected, and approved, EVALOR will initiate the refund within seven business days.

After EVALOR initiates the refund, additional processing time may be required by the customer’s bank, credit-card issuer, payment provider, or financial institution.

The refund will generally include the amount actually paid for the returned product after discounts. Unless required by law or caused by an EVALOR error, the following are not refundable:

  • Original shipping charges
  • Expedited-shipping charges
  • Gift-wrapping charges
  • International duties, taxes, tariffs, or brokerage fees
  • Return-shipping expenses
  • Discounts or promotional value not actually paid by the customer

EVALOR does not charge a restocking fee for eligible returns that fully comply with this policy.

4. Thirty-Day Size Exchange

Each eligible original ring purchase qualifies for one size exchange when requested within 30 calendar days after delivery.

To qualify:

  • The request must be made within the 30-day period
  • The original ring must be returned
  • The ring must meet all return-condition requirements
  • The requested replacement size must be available
  • The original order must be verified

Only one size exchange is available per original ring purchase.

The customer is responsible for the cost and risk of shipping the original ring back to EVALOR. Once the exchange is approved, EVALOR will pay standard shipping for the replacement size within the United States.

Expedited shipping, international shipping, duties, taxes, tariffs, brokerage charges, and similar costs are not included.

5. Effect of a Size Exchange

A size exchange remains connected to the original purchase and original delivery date.

A size exchange does not:

  • Create a new purchase
  • Restart the 30-day return period
  • Restart the one-year warranty period
  • Create additional size exchanges
  • Create an additional lifetime replacement
  • Extend any other deadline

The exchanged ring remains subject to the warranty terms associated with the original purchase.

If the customer receives the exchanged ring while time remains within the original 30-day return period, the ring may still be considered for a return if it remains completely unworn and otherwise eligible. The original 30-day deadline will not be extended.

6. Style, Color, or Finish Exchanges

Customers seeking a different ring style, color, finish, width, or collection may request an exchange within the 30-day period, subject to product availability and approval.

EVALOR may process the request by:

  • Exchanging the product directly;
  • Issuing store credit for the eligible return value; or
  • Refunding the eligible return so the customer can place a new order.

When the replacement product costs more than the original product, the customer must pay the difference.

When the replacement product costs less, EVALOR will refund or credit the eligible difference based on the exchange method used.

The customer is responsible for return shipping and any shipping cost associated with a preference-based exchange, except for the one eligible size exchange described above.

7. Engraved, Personalized, and Customized Rings

Engraved, personalized, made-to-order, or otherwise customized products are final sale and cannot be returned or exchanged because of:

  • Incorrect size selected by the customer
  • Change of mind
  • Personal preference
  • Engraving content submitted by the customer
  • A desire for a different design, finish, or customization

A customized product may qualify for correction, replacement, or another remedy when:

  • EVALOR produced the wrong size;
  • EVALOR made an engraving or customization error;
  • The product differs materially from the confirmed order; or
  • The product qualifies under the EVALOR Limited Lifetime Warranty.

Customers are responsible for reviewing all spelling, capitalization, punctuation, dates, symbols, sizes, and customization details before submitting an order.

8. Final-Sale Products

Products clearly identified as Final Sale at the time of purchase are not eligible for ordinary returns or preference-based exchanges.

Final-sale status does not eliminate coverage for:

  • A product incorrectly shipped by EVALOR
  • A product that arrives materially damaged
  • A qualifying manufacturing issue
  • Rights that cannot legally be waived

A promotional discount does not automatically make a product final sale unless it was clearly labeled Final Sale before purchase.

9. Gift Cards

EVALOR gift cards are not returnable, exchangeable, or redeemable for cash except where required by applicable law.

Products purchased with a gift card remain subject to this policy. An approved refund for a purchase made with a gift card will generally be returned to an EVALOR gift card or store credit.

For purchases using more than one payment method, refunds may be divided among the original payment methods.

10. Gifts

A gift recipient may request an eligible exchange when:

  • The original EVALOR order can be verified;
  • The original order number or purchaser information is provided; and
  • The product otherwise qualifies under this policy.

Refunds will ordinarily be issued to the original purchaser’s payment method. When appropriate, EVALOR may offer the verified gift recipient store credit instead.

Gift recipients do not receive cash refunds for amounts they did not personally pay.

11. Incorrect, Incomplete, or Damaged Orders

Customers should inspect their order promptly after delivery.

When EVALOR sends the wrong product, wrong size, wrong customization, or an incomplete order, contact EVALOR as soon as reasonably possible and provide:

  • The order number
  • Photographs of the product received
  • Photographs of the packaging and shipping label
  • A description of the issue

When EVALOR confirms that it made an order-fulfillment error, EVALOR will provide an appropriate remedy and pay reasonable standard shipping costs associated with correcting the error.

Do not discard the product, packaging, shipping label, or damaged components until EVALOR confirms that they are no longer needed.

12. Products That Arrive Damaged

A product that arrives damaged should be reported promptly after delivery.

EVALOR may request:

  • Photographs or video of the product
  • Photographs of the exterior and interior packaging
  • A photograph of the shipping label
  • Return of the damaged product
  • Additional information needed for a carrier or insurance claim

Depending on the circumstances, EVALOR may replace the product, issue a refund, provide store credit, or offer another appropriate remedy.

Damage caused after delivery is not considered shipping damage and may instead be evaluated under the EVALOR Limited Lifetime Warranty.

13. Manufacturing Issues and Product Wear

Standard returns apply only to eligible unused merchandise within the 30-day return period.

Products showing ordinary wear, cosmetic deterioration, unusual defects, finish problems, or structural breakage should be submitted under the EVALOR Limited Lifetime Warranty, which provides:

  • One replacement during the first year for eligible ordinary wear, unusual deterioration, or qualifying manufacturing issues
  • One lifetime replacement for eligible structural breakage during normal and intended wear
  • Separate requirements, limitations, and exclusions

A warranty claim is not automatically eligible for a cash refund.

14. How to Request a Return or Exchange

Before mailing any product, contact:

EVALOR Customer Care
Email: hello@shopevalor.com

Include:

  1. Original order number
  2. Purchaser’s full name
  3. Email address associated with the order
  4. Product being returned
  5. Requested return or exchange
  6. Reason for the request
  7. Requested replacement size or product, when applicable
  8. Photographs when the product is damaged, incorrect, customized, or potentially defective

EVALOR will provide return instructions and, when applicable, a return authorization.

Products mailed without authorization may experience delays or may be returned to the sender.

15. Return Shipping

For ordinary returns, preference-based exchanges, and 30-day size exchanges, the customer is responsible for return shipping.

Customers should:

  • Package the product securely
  • Use a rigid shipping box or other protective packaging
  • Use a tracked shipping service
  • Keep the tracking number and shipping receipt
  • Avoid mailing jewelry in an unprotected envelope

EVALOR is not responsible for a customer return that is lost, stolen, damaged, misdirected, or delivered to the wrong address before it is received by EVALOR.

When EVALOR provides a prepaid label for convenience, the cost of that label may be deducted from the refund unless the return resulted from an EVALOR error, an approved warranty claim, or another circumstance in which EVALOR agreed to pay the return cost.

16. Original Shipping Costs

Original standard or expedited shipping charges are nonrefundable unless:

  • EVALOR shipped the wrong product;
  • The entire order arrived materially damaged;
  • EVALOR agrees otherwise in writing; or
  • A refund of shipping charges is required by law.

When an order included free shipping, EVALOR will not deduct the original outbound standard shipping cost from an otherwise eligible refund.

17. Inspection of Returned Products

Once received, returned products will be inspected.

EVALOR may deny or reduce a return when the product:

  • Shows evidence of wear or use
  • Is scratched, scuffed, dented, stained, discolored, altered, or damaged
  • Is missing significant components
  • Was resized, engraved, repaired, refinished, or modified
  • Does not match the product originally purchased
  • Is counterfeit, substituted, or otherwise inauthentic
  • Was returned outside the applicable deadline
  • Was sold as final sale
  • Was sent without adequate order information

EVALOR will not deny a claim merely because the product was removed from its packaging or briefly tried on for fit.

18. Ineligible or Rejected Returns

When a return is found ineligible, EVALOR will notify the customer.

The customer may be responsible for paying shipping if they want the product returned. If the customer does not respond or pay required shipping within the period stated in EVALOR’s notice, EVALOR may continue holding the product for a reasonable period before treating it as abandoned, subject to applicable law.

EVALOR will not issue a refund merely because an ineligible product was mailed back.

19. Exchanges Subject to Availability

All exchanges are subject to inventory availability.

EVALOR cannot guarantee that a specific:

  • Size
  • Color
  • Finish
  • Pattern
  • Limited edition
  • Discontinued design
  • Customized option

will remain available when the returned product is received and inspected.

When the requested exchange is unavailable, the customer may choose between:

  • Another eligible product;
  • Store credit; or
  • A refund to the original payment method when the original return remains eligible.

20. Natural and Production Variations

Some EVALOR materials and finishes naturally vary between individual rings and production batches.

Differences in the following are not automatically grounds for a return based on defect:

  • Damascus-style patterns
  • Meteorite or meteorite-style patterns
  • Superconductor-style patterns
  • Gold-foil or metallic-flake placement
  • Stone, shell, wood, or carbon-fiber inlays
  • Hammered, brushed, faceted, etched, or distressed finishes
  • Color, texture, grain, veining, and pattern placement

An unused product may still be returned within the 30-day period when it otherwise meets this policy.

21. Order Cancellations and Changes

Contact EVALOR immediately when requesting an order cancellation, size change, address correction, or product change.

EVALOR cannot guarantee that an order can be changed or canceled after it has been submitted.

Once an order has entered production, engraving, customization, packaging, or shipment, it may no longer be cancelable.

If an ordinary stock order has already shipped, the customer must wait for delivery and request a return under this policy.

Customized and engraved orders may become final and noncancelable once production begins.

22. Refused and Undeliverable Packages

Refusing delivery does not automatically qualify an order for a refund.

When a package is:

  • Refused
  • Returned because of an incorrect address
  • Unclaimed
  • Undeliverable
  • Returned because required duties or fees were not paid

EVALOR may deduct actual return-shipping charges, carrier fees, duties, or other nonrecoverable expenses from any approved refund.

Customized, engraved, used, or otherwise ineligible products do not become returnable merely because delivery was refused.

23. International Returns and Exchanges

Unless otherwise agreed in writing, international customers are responsible for:

  • Return shipping
  • Tracking and insurance
  • Duties and taxes
  • Customs charges
  • Brokerage fees
  • Import or export expenses
  • Replacement-product import charges

EVALOR cannot reimburse duties or taxes collected by a government, carrier, customs authority, or third party. Customers may contact the relevant authority to determine whether reimbursement is available.

International exchanges remain subject to product availability and import restrictions.

24. Promotional Items and Gifts With Purchase

When a return causes an order to no longer qualify for a promotional product, bundle discount, or gift with purchase, the promotional item must also be returned in eligible condition.

If the promotional item is not returned, EVALOR may deduct its stated retail value or the value disclosed with the promotion from the refund, where permitted by law.

Returning only part of a bundle may cause the remaining products to be repriced at their individual purchase prices.

25. Fraud and Abuse

EVALOR may deny or restrict returns and exchanges involving suspected:

  • Fraud
  • Counterfeit or substituted products
  • Altered photographs or documents
  • Deliberate damage
  • Excessive or abusive return activity
  • Wardrobing or temporary product use
  • Multiple accounts used to avoid restrictions
  • Chargeback abuse
  • Material misrepresentation

EVALOR will evaluate such circumstances reasonably and will not restrict lawful consumer rights.

26. Chargebacks

Customers should contact EVALOR before initiating a payment dispute so EVALOR has an opportunity to address the issue.

Opening a chargeback does not create additional return, refund, exchange, or warranty rights.

EVALOR may pause a pending return or exchange while a related payment dispute remains open to prevent duplicate reimbursement.

27. Relationship to the Limited Lifetime Warranty

This Returns & Exchanges Policy and the EVALOR Limited Lifetime Warranty serve different purposes.

This policy governs:

  • Unused returns
  • Initial sizing
  • Preference-based exchanges
  • Refunds during the return period

The warranty governs:

  • First-year ordinary wear
  • Unusual deterioration
  • Manufacturing problems
  • Structural breakage
  • Warranty replacements after the return period

No return, exchange, warranty replacement, substitute ring, or store credit restarts any deadline or creates a new warranty entitlement.

28. Statutory Rights

Nothing in this policy limits or excludes consumer rights that cannot legally be waived.

When applicable law provides a customer with greater rights than this policy, the applicable legal requirements will control.

29. Policy Changes

EVALOR may update this policy for future purchases.

The policy applicable to an order will generally be the version in effect at the time the order was placed, except where applicable law requires otherwise or EVALOR voluntarily provides more favorable treatment.

Customers should retain their order confirmation and may request a copy of the policy applicable to their purchase.

30. Contact Information

Questions, returns, and exchanges should be directed to:

EVALOR Customer Care
Email: hello@shopevalor.com
Mailing Address: P.O. BOX 2452 Anaheim, CA 92814
Website: SHOPEVALOR.COM

Do not send returns to the mailing address above unless EVALOR confirms that it is the correct authorized return location.